Job title: SAP COE Sales Domain Leader
Our Team: We are looking for a SAP techno-functional profile who ensures that the SAP system remains robust, secure, and aligned with business objectives while facilitating smooth system evolutions and minimizing disruptions during changes.
Main Responsibilities: Own change request portfolio for SAP Sales domain. Assess the impact of SAP changes on existing business processes and system functionalities and ensure no disruption in business continuity. Identify and assess risks associated with changes and develop mitigation strategies. Work with SAP release manager and relevant stakeholders to ensure SAP releases include the right sequence of changes. Identify opportunities to optimize business processes through system enhancements and changes and deliver. Manage relationship with implementation partner(s) and internal teams. Work with SAP tooling team to have continuous improvement for all tooling involved in SAP change management such as JIRA, Confluence, SAP Solution Manager, Soldoc. Ensure that proper testing (unit, integration, and user acceptance testing) and quality documentation is provided by change implementation partners such as SAP AMS (Application Management Services), SAP Projects teams and other internal/external stakeholders. Conduct thorough testing (unit, integration, and user acceptance testing) to ensure changes do not introduce errors or negatively impact existing functionalities. Act as Level 3 support for Application Management Services, troubleshoot issues that arise from system changes. Support Application Management Services organization regularly to accelerate incident resolution and change implementation. Participate in Critical/Major Incidents: Respond to critical or major incidents, utilizing expertise to analyze and promptly resolve incidents, minimizing business impact. Promote the use of SAP best practices in configuration and customization to ensure consistency and maintainability. Animate community of expertise with SAP Business solutions teams. Experience: 8+ years doing ERP delivery in a business-oriented context, preferably in an FMCG global company. Solid experiences in implementing and maintaining processes with SAP ERP systems as a SD, GTS expert. Solid understanding of integrating SAP with business partner systems such as 3PL/4PL, CRM, etc. Solid configuration experience, ability to determine when to use configuration vs. code as well as good troubleshooting skills. Knowledge of SAP S4 HANA is a plus. Ability to translate functional specifications into technical design documents, support the construction of efforts and cost estimates, and manage delivery of the desired functionality. Project management experience; continuous improvement skills and mindset. Experience with multi-geography, multi-tier service design and management. At ease with Microsoft Office tools, and in general with IS tools. Conceptual and analytical thinking – ability to extract, analyze, and document complex business and technical requirements or strategies. Soft Skills: Strong communication, negotiation, and interpersonal skills. Demonstrated conflict resolution & problem-solving skills in a global environment. Strong appetite to learn and discover, entrepreneurial mindset. Adaptable and open to change. Team player, service-oriented. Analytical and synthetic, able to formalize solutions, good writing skills. Strong oral and written communication skills. Strong leadership, autonomy, and results-driven. Role Model Our Values: teamwork, integrity, respect, courage.
Education: Bachelor's Degree (B.A.) or equivalent in Information Technology or Engineering.
Languages: Fluent spoken and written English.
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