Customer Services is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
The Customer Delivery team is scaling rapidly due to increased client wins and demands. We are seeking a Technical Consultant with relevant work experience in the capital markets or at a financial software company.
Typical Technical Analyst Day
Follow up on pending items (Jira)
Meetings with clients (Requirements, support, demonstration, training)
Design/Implementation of the solution: Configuration and customization (Custom Code, Messaging, and reporting templates)
People development: eLearning, documentation, presentations, certification.
Defining and improvement of best practices
Responsibilities
The technical consultant will then typically follow up with the users to test the implementation, achieve signoff, and continue to move the system toward go-live. In-depth, hands-on involvement directly with customers implementing our system. Act as a point of contact between Customer Delivery and Research & Development and Calypso Cloud Team. Work directly with the customer project team implementing the system and assist them in implementing their users' requirements.
Assist developers in understanding the API required to extend the system, add data to the system, and build interfaces between our and external systems. Train users and customer developers on the basic use of the system, particularly with the technical setup. System installation, including Java JRE download and installation, relational database installation, data model installation and upgrade scripts, setup, and configuration of the event-driven framework, configuration of real-time market data feed, etc. Work hands-on with the system, configuring it and testing that it meets the customer's technical requirements. Work with the business analysts, core development, or customer development to code prototypes of enhancements to ensure they will meet business requirements.
What we value
More than 5 years' experience working in systems or technical analysis, preferably in the capital markets industry with software including Java, REST API, RMI, J2EE, Spring Boot, Docker, and containers. Being autonomous, proactive, and able to self-train yourself with our eLearning platform. Good level of self-management, time management, and follow-up on daily tasks. Excellent object-oriented analysis, design & development skills. Knowledge of relational databases and SQL including working experience with PostgreSQL and/or Oracle. Experience designing/building front-to-back capital markets trading systems will be especially valuable. Expose yourself through your work to become a point of reference within the Customer Delivery Organization. Excellent interpersonal skills. The person in this role will spend significant amounts of time working hands-on educating and training customers, and patience will be key to success. Business-level English is required. Willingness and ability to travel frequently (if needed).
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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