N528 | Client Service Manager / Spanish - Madrid Based

Key Responsibilities: Activity Management:
- Consolidate and validate Key Performance Indicators (KPIs) for site activities.
- Contribute expertise to various projects and identify key personnel to involve.
- Develop and implement action plans to improve KPIs.Team Management:
- Develop team leaders and employees.
- Assess and approve recruitment needs within your scope, aligning with the company's "caring" values.
- Define and challenge collective and individual annual objectives for the team.Collaboration:
- Serve as the liaison to the Regional Manager, providing visibility into team activities.Requirements:

- Education: Mín.
Bac 2y +
- Successful experience in team management, demonstrating leadership and coordination skills.
- Quality: interpersonal skills/Stress management: knowing how to manage complex or conflictual situations.
- Organization and planning: Good management and distribution of tasks.
- Data analysis: Ability to monitor KPI's, ability to interpret performance indicators.
- Languages: good command of English and Spanish, mastery of other foreign languages is an asset.
Benefits:

- Meal allowance: 9 EUR/day worked.
- Transport allowance: 50 EUR/month (Gross amount).
- Annual performance bonus (paid in April each year) up to 170 EUR gross (variable amount).
- Quarterly bonus: up to 200 EUR gross per quarter (variable amount).
- Annual bonus (paid in December of each year), the rate is 5,000 EUR of the annual base salary (variable amount depending on the achievement of objectives).
- Insurance: Insurance membership from the 1st day of integration (payable by the employer).

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