N399 - Service Manager Pharma (Hybrid)

We are looking for a Service Manager to provide service to one of our clients, a multinational pharmaceutical company.MISSION & TASKS End-to-end accountable for the overall management of the assigned managed services. This includes the relations with the current providers, and focus on operational excellence with an improvement of the customer experience.Plan and execute Disaster Recovery Tests in the different Production sites.Support, enhance and further develop the existing managed services.Communicate and maintain good relations with current providers.Monitor performance and KPIs, and provide the corresponding reports.Drive continuous improvement for the respective services.Be the SPoC for escalations to the respective vendor.Computer room management.SKILLS / REQUIREMENTS Degree in Computer Science or similar with a focus on IT Infrastructure.Experience in:Supporting global IT Infrastructure EnvironmentsDisaster Recovery Test activities.Strong knowledge of Service Management.Background in IT Infrastructure for different Data Center technologies.ITIL certified.Strong written and communication skills in English.European citizenship or work permit in Spain.Soft Skills: Strong customer and service orientation, Strong communication skills, Team oriented. SCHEDULE 08/09h - 17/18h from Monday to Friday (flexible) - 1 day of office work | 4 days by remote.CONDITIONS Salary package based on your profile, Permanent Contract, Flexible Retribution Program (medical insurance, public transport ticket and childcare check), Discounts on gym network (Andjoy), Learning & Development. Our goal is that you are well in every way!#J-18808-Ljbffr