Job: Sales Operations Primary Location: Europe-ES-CT-Barcelona Travel%: None Shift: Day Schedule: Full-time Dutch Speaking Customer Service Representative (f/m/d) About Us: Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates.
About the Role: We are looking for a dedicated Customer Service Representative (f/m/d) to join our Medical Products team in our office in Barcelona to deliver functionally excellent customer service in different languages.
This position will be located at our facility in Barcelona, with work from home days possible as part of a hybrid arrangement, depending upon the responsibilities of the role and business needs.
Responsibilities: Responsible for the entire Order to cash process, reception and integration in our ERP system following our company internal quality procedures.
Handle emergency orders.
Track orders and deliveries and attend to possible incidents.
Keep our customers informed about backorders in collaboration with our demand planners and our international warehouse.
Organize returns and contribute to maintaining a healthy inventory in collaboration with the customer and our Sales Team.
Arrange deliveries in collaboration with our European warehouse.
Process invoices and corrections through liaison with our European Accounting Service Centre.
Efficient management of documentary information regarding orders (delivery notes, invoices etc.).
Provide our customers with basic product and pricing information.
Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries.
Propose process improvements and understand the department process flow for better efficiency and enhanced quality of service.
Required Qualifications: 3 years minimum Customer Service experience in an international environment.
Proactive problem solver with flexibility and the ability to multitask.
Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes.
Remain detail oriented even under pressure, able to set priorities.
Committed to quality and providing a professional and responsive customer experience, supporting Gore's business results.
Always willing to learn and grow with an attitude to go beyond.
Flexibility to work in different teams, depending upon business needs (this position will be dedicated 60% to the Benelux team and 40% to overall Customer Service activities and/or back up activities).
Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome.
Fluent in Dutch and English, other European languages are a plus.
Remote Working Arrangements are permitted for Associates, with appropriate approval and compliance with Gore's remote working policies, from the country in which they are employed.
We believe in the strength of a diverse workforce and inclusive work environment.
In support of our values and continued success, we are proud of Associates around the world who support an inclusive work environment, strive to reflect the diversity of the communities where we operate, and ensure all Associates and external partners are treated with fairness, dignity and respect.
Our Talent Acquisition Team welcomes your questions at +49 (0)89 4612 2800 or toll-free at +800 4612 2800.
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