N293 Head Of Customer Success

Help our customers elevate their open source practice and success: It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator. We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for a Global Head of Customer Success to deliver on customer goals, business transformation, increase their utilization of open source, and ensure the engagement, success, retention, and growth of Canonical's customers. The Head of Customer Success must be action-oriented, and motivated to drive growth across the globe in a fast-moving organisation. This is an exciting opportunity for a leader passionate about growing strong teams, open source software, and customer success.

We value: A customer-first attitudeKnowledge and passion for open source technology and infrastructureTechnology and SaaS experienceAn ability to speak to technical customers in their languageCommitment to customer experience, across all customer segments from small to global strategic customersExperience in onboarding, success planning, quarterly business reviews, and escalation managementA track record of delivering success for your customers and for your organisationDeveloping and growing talent and a track record building high achieving teamsData-driven decision making, with a willingness to experiment and iterateBachelor's or equivalent in Computer Science, STEM or similarWritten and verbal communication skills in technical discussions What we offer: Work from home with global travel 2 to 4 weeks for internal and external eventsAn opportunity to help shape a company and products with a strong influence in the open source communityAn inclusive work environmentLearning and developmentAnnual compensation reviewRecognition rewardsAnnual leavePriority Pass for travel LI-Remote

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