.Location: Málaga, SpainLanguage: EnglishDescription: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for English-speaking Program Manager (On-site) to join one of our exciting projects.What we offer you:Full time 39 hours/week contract: Monday to Friday 09:00 to 17:30Great office location in MálagaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesWhat you'll experience with us:As a Program Manager in our team, you will:Ensure the introduction and transfer of best practices including but not limited to recruitment, reporting, P&L management, motivation, staff retention, training, escalation, disaster recovery, contract management, etc.Increase the maturity of services able to be providedBuild strong productive working relationships with your customers and their management teamsEnsure Service Desk achieves the agreed Service LevelsOrganize regular service reviews with your customersGrow the business of the Service Desk with existing customersReview and ensure the maintenance of optimum resource levelsManage P&L to meet planned revenues and performanceControl, verify and manage costs of servicesWork closely with the Account manager and Client Director to improve quality and efficiencyHold regular team meetings and ensure regular communication to motivate and communicate with on-site staff via meetings and ad-hoc briefingsWe'll be a great match if you:Are proficient or bilingual in EnglishHave demonstrable management experience within an outsourced service delivery environmentHave operational/business management experienceHave excellent financial management, P&L management skills and strong people management skills - interpersonal skills, appraisal skills, interviewing skillsCan work alone, under pressure and to deadlinesCan implement and manage changeHave excellent communication, influencing and negotiation skillsHave excellent decision making/problem solving skillsIt would be a plus if you have:Experience of working with subcontractor(s)Service management qualification is desirable - ITIL preferredPrevious international experienceEducated to degree level or aboveBusiness knowledge and commercial awarenessIf this sounds like you, join us!Who we are:We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures
