Client Manager - English Speaker Location: Madrid, Community of Madrid, ES
Description: You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong. Join Team Amex and let's lead the way together.
Who we are? The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets. As a European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.
Main responsibilities: Driving growth of American Express charge volume and revenues.Maintain and grow active locations.Improve merchant satisfaction measured through annual survey.Retention of account.Ensure compliance and control.Build and leverage client relationships.Best practice sharing and team support.This role is an individual contributor role and will report to the Client Manager Market Team Leader.
Qualifications: English speaker and in-depth knowledge of country and market landscape.Experience in sales roles ideally over the telephone is a plus.Demonstrated sales and negotiation skills; excellent objection handling.High level of business awareness and financial acumen including ability to understand key financial drivers and draw accurate conclusions from them.Good understanding of American Express business and financial competitive and regulatory landscape.Strategic thinking and profound analytical capacity.Strong organizational and time management skills, able to set priorities to achieve goals.Accountability and ownership.High level of determination and self-confidence, ability to work in groups and contribute to the team's success.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries.Bonus incentives.Support for financial well-being and retirement.
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