N110 | Pbx Agent/Telefonista

General Information:
- Country/Region: Spain
- Province/City: Madrid
- Location: Rosewood Villa Magna
- Department: Rooms - Front Office
- Job Type: Full-time Permanent
- Maintains positive interaction with customers and colleagues with good working relationships.
- Answers all incoming calls in a professional manner using correct telephone etiquette at all times.
- Answer wake up calls.
- Handle any queries or requests from customers and guests, referring them to the appropriate department.
- Other tasks specific to the position.
Requirements:
- Degree or higher diploma in hospitality or tourism management would be an advantage.
- Minimum 1 year of relevant experience in a sizeable luxury hotel, including internship.
- Fluency in English and Spanish is essential. Knowledge of other languages would be an asset.
- Commitment and passion for providing personalised service to guests, anticipation and attention to detail.
Conditions:
- Rotating morning and afternoon shifts.
- 2 consecutive days off per week.
- Meals and uniform provided by the hotel.
About Us:
- Rosewood Villa Magna, the hotel with a sense of Spanish Villa, features 154 thoughtfully appointed guestrooms and suites, distinctive dining experiences, a Sense Spa, and is surrounded by unique greenery spaces, as well as secluded terraces and gardens providing a rich residential feeling. Long esteemed for hosting discerning travellers, this distinctive hotel has been thoughtfully refurbished to an elevated level of luxury, contemporary style, and modern amenities. Reopening as Rosewood Villa Magna in 2021, the hotel is an inspired base for international travellers in an incomparable location within the very heart of Madrid.

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