Who will you be working for?: Our partner is in the electric vehicle chargers industry. They provide B2B and B2C services as well as for Public Institutions. Their core mission: Provide the best electric vehicle experience for customers.
What is this job about?: As a Customer Service Representative for German-speaking clients, your goal is to help B2B and B2C clients in their customer experience. On a daily basis, you will be the first point of contact for customers and therefore fully responsible for delivering a great customer experience.
Your Challenges:
Become an expert in the company's ERP (Enterprise Resource Planning) system.Solve problems, claims, and complaints promptly.Take care of clients' needs after sales (repairs, maintenance, etc.).Transfer unsolved issues to L2 support and Engineering teams.Dispatch issues with the other departments (Operations, Quality, Logistics, and Sales).Provide internal feedback for improvements.Collaborate with the Sales team by sharing data to attract new customers.Make tests of the company's products (hardware and software) before the market launch.Dispense training for the new colleagues.Who is this job made for?: This position is perfect for anyone looking forward to starting a career journey.
What do you need to apply?:
Language skills: Bilingual level of German and intermediate level of English (B2+).Solutions driven.Strong interest in the technology industry.Ability to adapt quickly to new topics.Working Mindset:
Customer-oriented and willing to provide the best service.Flexible with a startup mindset.Team player.Interpersonal and communication skills.Overall positive attitude.Extra points:
Having previous experience in the following is highly valued by our partner and can be a great plus:
Customer Service and/or Digital industry.B2B environment.Startup environment.Important: For this position, you need to relocate to Barcelona, Spain. As the company is not offering any sponsorship or working permit, you will need to be in possession of an EU VISA.
What you get in return:
Usage of the company's Electric Vehicle on a periodic basis.Beta testing of the company's products at home.Great discounts in different brands & services with the company's benefits platform.Car discounts & special advantages if you choose an Electric Vehicle!Free coffee and soft drinks for the tough Monday mornings.Smartpoint for all online orders & services at the office.Breakfast and lunch at a discounted price at the canteen.No suits! Unless it's carnival or Halloween.Several promotion opportunities within the team but also in others.Are you ready to start your career adventure? It's time to apply! Or tell a friend about this position.
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