Title: NHG General Manager (251-600 Rooms & %3E6M), Navy Lodge & NGIS
Location: Spain-Cadiz-Rota
Job Number: 240002NE
Job Summary: Manages one or more NEXCOM Hospitality Group (NHG) lodging facility to ensure performance is within established NHG guidelines and standards. The incumbent of this position reports directly to a NHG Regional Vice President.
Duties and Responsibilities: Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-scale hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.
Coordinates the alteration, minor construction, painting and preventive maintenance of NHG facilities.
Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts.
Responsible for the proper maintenance of operating records, files, cash control, receipts and the custody and security of supplies and equipment, fixed assets, etc.
Conducts inspections of all areas of NHG Lodging operation(s), identifies problems and/or deficiencies and implements appropriate corrective measures, following up to ensure deficiencies are corrected.
Ensures compliance with all safety, fire and sanitation regulations, ensuring the safety/security of NHG guests and associates.
Coordinates service requirements with the Contract Specialist for items, supplies, services and labor that lend themselves to contract negotiation procedures following NEXCOM policies and procedures.
Develops and administers operating and equipment budgets in conjunction with NHG Headquarters.
Maintains accountability for the safeguarding of all funds.
Provides short and long-range financial plans to ensure program goals are met.
Participates in the development and execution of the installation NHG business plan, annual budget and capital plan(s).
Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses; prepares timely, well-planned annual budgets that accurately reflect the property's potential business plan.
Maintains contact with guests to ensure satisfaction and responds to all inquiries and complaints in a professional and timely manner, in accordance with program standards.
Provides customer-facing integration, execution, and management of services and resources at the installation level.
Utilizes the NHG Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.
Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.
Processes local reservations, reservations through the Central Reservation Center and maintains the Property Management System.
Markets the NHG program using technology with approved online, print and local resources to ensure patrons are aware of the availability of lodging assets and programs.
Manages real property resources and provides advice on renovations, improvements, and minor and/or major construction.
Maintains liaison with all NHG lodging programs and other activities, vendors, suppliers and other appropriate authorities within the local area to ensure adequate levels of guest services and to establish maximum vendor relations.
Develops performance work statements for contract services and measures compliance through inspections, audits, and customer critiques.
Maintains accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property and fixed assets.
Coordinates with fiscal oversight during reviews of minor property and fixed assets.
Ensures lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs (e.g., MWR, Unaccompanied Housing, etc.).
Attends lodging training to ensure training efforts result in improving performance in operational management, service delivery, and proper training of employees to meet program standards and developmental expectations.
Supervises associates and provides adequate staffing in accordance with staffing standards for areas of responsibility.
Ensures training of associates through Learning Management System, supervises schedules of work, approves vacation and coordinates with the appropriate Human Resources office regarding personnel matters.
Responsible for implementing NHG policies and procedures.
Carries out EEO policies and communicates support of these policies to subordinates.
May be called upon to maintain operations during inclement weather and/or other emergencies.
Performs other related duties as assigned.
The incumbent of this position must file a Financial Disclosure Report (OGE) 450 Form as required.
Qualifications: A total of 5 years of experience, consisting of the following:
GENERAL EXPERIENCE: 3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
OR SUBSTITUTION OF EDUCATION OF EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.
AND SPECIALIZED EXPERIENCE: 2 years of progressively responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating; or similar work which demonstrated the knowledge and abilities of the operational area.
Job: Management
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