.Detalles del empleoTipo de empleo: Contrato indefinidoUbicación: Boadilla del Monte, Madrid provinciaDescripción del puesto: Head of Middle Office – GTB ReceivablesCountry: SpainWHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander CIB (www.Santandercib.Com) we are key players in the transformation of the financial sector. Do you want to join us?Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their needs.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation.WHAT YOU WILL BE DOINGTeam Leadership: Leading and motivating a team of 25+ multidisciplinary Middle Office members, divided in different working groups, providing guidance, and fostering a collaborative work environment to achieve operational objectives.Strategic Planning: Contributing to the development and execution of strategic plans (Digitalization and Core system: Global Receivables Platform), for the overall growth and success of the product.Process Improvement: Identifying opportunities for process improvement and automation to increase efficiency, reduce costs, and enhance the customer experience.Operational Efficiency: Implementing global strategies to enhance operational viability of the product.Technology Integration: Overseeing the integration of technology solutions (Global Receivables Platform) to optimize processes, including the implementation of the Digitalization strategy.Client centricity: Being the main point of contact for the different Front Office (both Product & Sales teams) across the globe to achieve the highest service level for Santander SCIB clients.Customer Service Excellence: Ensuring high-quality customer service by maintaining operational standards and addressing customer concerns related to operations effectively, collaborating with other departments, such as risk management, compliance and finance, to ensure seamless coordination across the organization.Reporting and Analysis: Providing regular reports on operational performance, analyzing key metrics, and making data-driven recommendations for improvements.Regulatory Compliance: Staying abreast of regulatory changes and ensuring that operational practices align with current industry standards and legal requirements.Risk Management: Managing and mitigating operational risks by ensuring compliance with regulatory standards, developing risk management protocols, and implementing robust internal controls
