.Experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.Bachelor's Degree in Computer Science, Math, or related discipline, or equivalent work experience.At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data/Analytics, Application-level services, Networking, Serverless, and more.The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals. As we continue to rapidly expand AWS's Enterprise Support organization, you'll have plenty of opportunities to develop your technical, consulting, operational, and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and active support to achieve AWS certifications.This role is within our Strategic Industries team. The Strategic Industries team is responsible for strategic accounts and seven industry business units across global verticals: Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive. The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team.If you wish to be at the forefront of customer strategies and innovation, come join us!Additional ResourcesCulture: We're passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs, and Global Mobility opportunities.Key Job ResponsibilitiesDevelop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics, and assist with pre-launch planning.Utilize technical skills to solve difficult support issues and technical challenges.Understand operational parameters and troubleshooting processes for customer issues and escalations.Advocate for customer needs to overcome adoption blockers and drive new feature development.Improve customer capabilities by running workshops, operations, and architecture reviews.Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.Work with customers across all levels from developers through to C-Suite executives
