.ABOUT US: Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world.
We deliver quality health care through choice, predictability, affordability, and through integrated capabilities and connected, personalized solutions that advance whole person health.Cigna's mission is to help our customers improve their health, well-being, and sense of security by providing access to care.
With our whole health approach, we're focused on addressing health concerns, improving resilience, reducing stress levels, and emotional health issues.Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues.
We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do.
Together we strive to create an environment where every individual thrives and contributes to meaningful change.
THE JOB What are your main responsibilities?
You are responsible for the client communication for designated account relationships.Key areas: Communication management in day-to-day queries of our clients and insurers through different channels but mainly telephone and e-mail.
Coordinate and ensure follow-ups of the assigned contracts.
Handling medical issues, in collaboration with our medical consultants.
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter).
When needed, put your language skills to work to translate different documents.
The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.
Contribute to maintaining a co-operative and friendly working environment.
Your critical eye easily spots possible improvements, and you share them with your manager.
Relations to other positions: Assist the Client Manager in several tasks (e.G.
preparation of presentations, preparation of analyses of cases).
Provide all necessary information to the involved parties: clients, insurers, the International Customer Services, Finance and Accounting Marketing and Communication.
Inform Supervisors and Senior Supervisors on problems and inefficiencies.
What skills do you need?
Education Level: Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.Specific Knowledge: Active knowledge of English is a must (C1 level).
Active knowledge of German/French/Dutch and Italian (C1 LEVEL).
Soft Skills: Skillful in taking decisions: takes the right action on allocated files based on the available information.
Excellent Communication skills