Multilingual Customer Service Representative - French Or German Or Russian Speaking.

.Are you looking for a new challenge in your career? Great! And you're considering working at Cigna? Even better! You'll have lots of questions.Here are some answers.What does Cigna do?We started over 200 years ago and we have continued to innovate and expand ever since. Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve.We deliver choice, predictability, affordability and access to quality care through connected, personalized solutions that advance the whole person's health, both in body and mind.With over 170 million customer and patient relationships in over 30 countries and jurisdictions, we can harness actionable insights that drive better health care results.Our global workforce of more than 74,000 employees are dedicated to living our mission and being champions of our customers and communities every day.Cigna provides employee benefits around the world, amongst which health insurance services and life & protection solutions (LPS) like life & disability plans.We are passionate about helping people improve their health, well-being, and peace of mind.Cigna Europe has more than 60 years of experience in designing, implementing and managing international group health insurance and employee benefits programmes for domestic and international recruited staff from European corporations, International Organizations (IGO & NGO) and governments.We also provide healthcare for globally mobile individuals. To support its European and Global Segments customers, Cigna Europe has dedicated offices in the United Kingdom, Belgium, Spain, Kenya, Dubai, the United States and Malaysia.Over the years, we have acquired an in-depth understanding of the daily challenges faced by domestic and international organizations, and their staff members in managing their health and wellbeing.We're people-people. We are a human organization, where people come first. Whether it's our customers, patients, clients, or colleagues, we aim to improve the health, well-being and peace of mind of everyone we can reach.What are your main responsibilities?You are responsible for client communication for designated account relationships.Key areas :Coordinate and ensure follow-ups of the assigned contracts.Handling medical issues, in collaboration with our medical consultantsWhen needed, put your language skills at work to translate different documents.The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.Contribute to maintaining a co-operative and friendly working environment.Your critical eye easily spots possible improvements, and you share them with your manager.Relations to other positions :Assist the Client Manager in several tasks ( e.G