The Service Bulletin (SB) is the official document used to provide operators with the technical data governing the embodiment of approved modifications or the accomplishment instructions of inspections to be performed on in-service aircraft. The jobholder is responsible, as part of the process, to provide timely, and with appropriate quality the Service Bulletins (SB) that allow customers to modify/upgrade their product, contributing to fulfilling Airworthiness and Safety requirements, customer satisfaction, customer needs, and meeting contractual operational commitments. The Service Bulletin leader has the end-to-end accountability for SB on Time,
on Cost & on Quality Release for the SBs under its responsibility.
Tasks & AccountabilitiesYour main tasks and accountabilities will include:
Subcontractor deliverables follow-up for the SB under its responsibility.Agreement with all appropriate Organizations on a specific corrective action plan for each significant in-service technical issue.Assess specific difficulties with each technical issue's agreed action plan and propose alternative actions if necessary.Interface with the Design Office requiring support and agreeing with them, as required, technical solutions.Airworthiness Office coordination with them actions when safety is involved.Control and coordination of assigned SB Incidences & Technical Queries answers to customers with Front Office support.Supporting customers/MRO organizations for questions related to issued Service Bulletins.Supporting customers/MRO organizations for the implementation of the SBs.This role will involve some travel for business, and as such, you must be able to travel accordingly.
Required SkillsAt least 3 years of experience in Customer Services/Design Office/Manufacturing Engineering/MAP.Experience in the MRTT or A400M/LTA would be desired.Experience in Services Bulletins would be a plus.Engineering Degree or equivalent.Ability to manage conflicts proactively.International business experience.Effective decision making.Assertiveness.Negotiation level of English and Spanish is required.Young graduate; Airbus Internship will be a plus.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth.
CompanyAirbus Defence and Space SAU
Employment TypePermanent
Experience LevelEntry Level
Job FamilyCustomer Eng. & Technical Support & Services
At Airbus, we support you to work, connect, and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
#J-18808-Ljbffr