Job Summary: The Ortho Education Platform Manager within the Clinical Education department plays a pivotal role in shaping the customer journey by delivering outstanding educational experiences across multiple channels.
This role is responsible for curating engaging content and implementing best-in-class educational formats that resonate with our Ortho customers.
This highly motivated and skilled individual will lead the design and implementation of top-tier educational programs and learning pathways.
By collaborating closely with stakeholders—including suppliers, clinical experts, product managers, and customers—this role will translate valuable insights into innovative, effective learning solutions.With deep expertise in our education platform and relevant topics, the Ortho Education Platform Manager will ensure a seamless, engaging learning experience that not only builds knowledge but also supports business growth through education.Key Responsibilities:Lead program development: Spearhead the design, development, and delivery of comprehensive educational programs and learning journeys tailored to Ortho customers' needs, ensuring alignment with strategic business goals and industry standards.Stakeholder collaboration: Work closely with internal teams—such as suppliers, clinical teams, product managers—and external customers to gather insights and feedback, transforming these inputs into engaging and impactful educational content that meets diverse stakeholder needs.Content creation and optimization: Drive the creation of high-quality, engaging educational materials that leverage best-in-class formats across all platforms and channels, ensuring they are accessible, relevant, and aligned with current Ortho trends and technologies.Continuous improvement: Regularly assess the effectiveness of educational content and programs, gathering feedback and performance data to refine and optimize the customer learning experience, keeping pace with changing market needs and learner expectations.Innovative learning solutions: Implement and explore new educational formats and digital learning technologies to enhance user engagement and drive a superior learning experience, such as interactive tools, virtual learning environments, and multimedia content.Customer journey management: Ensure a seamless, cohesive, and user-friendly experience across all education touchpoints, from initial engagement to completion, supporting customer retention and satisfaction through effective learning solutions.Support business growth through education: Collaborate with cross-functional teams to identify opportunities where education can drive new business, positioning learning programs as a tool to support product adoption and customer expansion.
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