Money Collection Coordinator

Job Description Manage customers' late payments for dedicated portfolio Manage blocking and unblocking of customer accounts because of overdue Manage customers' available credit limits, mainly on base of incoming payment Approval of manual transactions for overdue/overlimit customers Manage over deposits customers Give information to customers how payments and invoices were accounted Complete blocking of customers (termination of contract, late payments) Managing over and under payments, regular cleansing of accounts Managing penalties Receivables inventory Regular contact with customers and ASMs, OSRs, Credit Risk analysts Ensuring activities associated with the position according to internal guidelines Immediately transmits information about any impending problems Deliver KPI's Collaborates with colleagues across the business and operation to ensure smooth money collection.Helps Junior Money Collection Coordinators with given tasks in case of need Control reports of KPI's Focal Point for Change requests Focal Point for Documentation Focal Point for processes in Money Collection for all products Training of new processes to secure knowledge spreading, takeover role of internal trainer for Money Collection Gives to direct supervisor improvement suggestion Performing other tasks assigned by their direct supervisor Qualifications A secondary school leaving qualification Experience on similar position at least 2 years Experience in the fuel card industry an advantage English is mandatory Very good communication and negotiation skills Very good analytical skills Active and effective approach to complex problem resolution Responsibility, accountability, effective time management