[Mnr565] Support Analyst First Line (German-English)

Descripción :Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.- Evaluate new services, processes and technologies introduced at the helpdesk.- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements- Work with departmental staff to promote, develop, and maintain strong customer service values.- Escalate unresolved issues to support leads, designated (Client) service group.Requisitos mínimos :- Mandatory languages: German and English- Basic PC SkillsGood communication skillsAvailability to work in shifts: 7x24 (40 hours per week - 5 days per week)Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBasic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development:, Results Focused, InitiativeCustomer-oriented- Experience: No specific experience is required (initial training)Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: (mnr565) support analyst first line (german-english) Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: (mnr565) support analyst first line (german-english) #J-18808-Ljbffr