Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company's employees are driven to deliver a portfolio of software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.The roleWe are looking for a Junior Technical Support Specialist who will be part of our Google business line. We are looking for a technical profile very oriented to deal with people, tidy, responsible, and passionate about new technologies. You will be responsible, along with the rest of the team, to provide complete solutions to the digital transformation of companies. Manage the collaboration solution, messaging, and Google Platform for enterprises, Google Cloud Platform, and all the tools that complete the Google ecosystem, performing, among other functions:Incident management in our Technical Support portal.Documentation of technical procedures.Dealing with the customer.Creation of newsletters with the latest relevant news.Maintenance of virtual machines and other types of infrastructures in the Google cloud.Daily work in a team.The position is based in the León office and will be international in scope. German Speaker (C1-C2) #LI-EV1What we need to see from youYou will work in an advanced and innovative technological environment alongside highly qualified professionals. You will have the opportunity to obtain official Google Certifications and you will have multiple training options to enhance your professional development. Furthermore, you will develop your job in a framework of flexible hours and telecommuting several days a week.Qualifications:Higher Vocational Training or University Degree related to IT or Telecommunications.High level of English required.Technical support orientation, troubleshooting, and constant learning of new technologies.Basic knowledge: Cloud environments, virtual machine management, DNS and Internet protocols, SMTP traffic, security.Internship experience in Technical Support is a plus.Are you interested? Elisa Vallejo, our Talent Acquisition Specialist, will take you through the selection process with you every step of the way.Job Function: Software & Cloud ServicesAccommodations: SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at (email). Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
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