Empresas: Four Seasons Mallorca FormentorAbout Four Seasons Resort Mallorca at Formentor: The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes. The hotel was originally opened in 1929 within an expansive private estate.Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in mid-2024. The resort will have a total of 109 rooms and suites, culinary experiences, including a signature restaurant, a beachfront restaurant and café, and a poolside bar and grill, events space, spa and fitness facilities, and direct access to the beach.We are looking for a Bell Attendant to join our team. The Bell Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. The Bell Attendant is stationed at the bell stand outside the hotel and greets each guest by name upon arrival and departure.The Bell Attendant:Transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage.Provides arriving guests with a hotel orientation.Greets guests and escorts them to their rooms.Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.Maintains proper records of deliveries and pick-ups.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, and assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Greets all guests passing through the lobby and offers them assistance.Complies with Four Seasons Work Rules and Standards of Conduct.Works harmoniously and professionally with co-workers and supervisors.Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them, and returning them to the guest.Performs errands for guests and the hotel that may require local travel off of the hotel property.Ensures a high level of cleanliness in the lobby and luggage storage room.Assists guests at the Concierge Desk.Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff.Requirements: As an ambassador of Four Seasons, our ideal Bell Attendant should represent the brand through excellent grooming, a positive attitude, and a warm welcoming smile.Strong interpersonal skills are paramount, as well as the ability to multitask, attention to detail, and solve problems. This position requires the ability to lift and push at least 30 Kgs. The ideal candidate will have knowledge about the local area. Applicants are required to have one year of experience in a Bell Attendant position. A driver license is required. Must have the legal right to work in Spain and have fluency in English and Spanish.
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