.Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer's cloud environments. The Customer Engineer provides pro-active support delivery services as well as technical readiness through a Customer's Support contract via dispatch by the CSAM/account team. Customer Engineer services can be delivered either remotely or on-premises.ResponsibilitiesCustomer Impact:Trusted Advisor: Develops and expands existing impactful relationships; creates and sustains constructive tension and trust with partners and leads the adoption of Microsoft cloud technologies, focused on Data & Analytics.Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them.Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships and support accurate customer contactability for surveys.Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning.Seeks information about the underlying needs of customers and recommends service delivery to meet those needs.Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.Provides the most effective method of service delivery by analyzing trends and common themes across customers.Builds plans that consider potential obstacles and immediate and long-term consequences.Demonstrates expertise in a specific solution, or several products, feature functions, or services.Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.Business Impact:Seeks opportunities to drive Customer Success business results by collaborating with multiple team members
