Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer's cloud environments. The Customer Engineer provides pro-active support delivery services as well as technical readiness through a Customer's Support contract via dispatch by the CSAM/account team. Customer Engineer services can be delivered either remotely or on-premises.
ResponsibilitiesCustomer Impact:
Trusted Advisor: Develops and expands existing impactful relationships; creates and sustains constructive tension and trust with partners and leads the adoption of Microsoft cloud technologies, focused on Data & Analytics.Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them.Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships and support accurate customer contactability for surveys.Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning.Seeks information about the underlying needs of customers and recommends service delivery to meet those needs.Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.Provides the most effective method of service delivery by analyzing trends and common themes across customers.Builds plans that consider potential obstacles and immediate and long-term consequences.Demonstrates expertise in a specific solution, or several products, feature functions, or services.Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.Business Impact:
Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.Prioritizes Managed IP/Community IP re-use where appropriate to accelerate customer outcomes.Contributes to IP creation and updates by identifying gaps through delivery.Participates in relevant communities to share expertise and learn from others.Individual Impact:
Consistently applies "lessons learned", models personal accountability & teamwork.Drives and supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.Understands the portfolio of Support offerings and contributes & participates in customer and internal meetings to articulate value.Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.Demonstrates a self-learner mindset through alignment of individual skilling to team/area demands and continuous upskilling to align to Customer Success goals.Ensures delivery meets/exceeds all operational excellence guidelines and best practices.QualificationsEducational Qualification:
Bachelor's Degree in Computer Science, Engineering, Business, or related field.Key Experiences, Skills and Knowledge:
Analytics - Experience with one or some of the following products is a MUST: Power BI, Synapse, Azure Analysis Services, Azure Data Lake, Azure Data Factory, Azure Databricks, Purview - OR - One or more of the following technologies: Teradata, Oracle Exadata, IBM Netezza, SAP (HANA, BW), Hadoop, Cloudera/Hortonworks, Apache Spark, Snowflake, MapR, AWS (Redshift, Glue), Google (BigQuery).Data Platform: Experience with one or some of the following products would also be valued: RDBMS: A-SQL DB, SQL MI, Cosmos DB, RDBMS OSS: mySQL, Postgres, noSQL: Mongo, Cassandra, Graph DB.Collaboration: Acknowledged for driving decisions collaboratively, resolving conflicts.
#J-18808-Ljbffr
