Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Responsibilities:
Demonstrates Fairmont's ServicePlus Standards in all interactions
Ensures that the standards of Fairmont Hotels & Resorts are maintained and highly implemented
Supervises, coordinates and gives directions to the entire Team of Colleagues in very efficient and correct manner.
To promote good relationship to the guests and Colleagues
Control and analyzes the level on:
Quality of Service
Guest Satisfaction
Employees Satisfaction
Operating Equipments
Grooming Standards
Updating all Colleague Logs/ Files
Participate in service as necessary in accordance with Restaurant/Bar needs
Ensure hotel grooming and personal appearance standard are met
Control stocks for daily use in the restaurant to ensure service requirement of the Cascades/Bridges are met
Control breakage, waste and spoilage
Ensuring Safe and Healthy work environment for all the Guests and the Colleagues
Conduct all Administrative work required
Maintaining the Lobby Bar's cleanliness as well as ensuring all maintenance needs is looked after.
Checking of expiry dates and non-dated products on daily basis
Schedules Guest Reservations and arranges for private function or special party
Checked opening and closing duties assigned to all the colleague
Maintain log book on day to day bases
Conduct shift briefing
Performs job related duties and special project assigned
Ensure that Lobby Bar maintains high quality service standards
Performs daily checks on staffing level, quality control, maintenance, cleanliness
Ensure that the unique services of the Lobby Bar are well maintained e.g. by doing table checks
Updating the Communication Board
Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty.
Make sure that all open food and beverage items are dated and covered.
Follows Hotel's telephone etiquette standards
Follows Occupational Health & Safety regulations
Reports suspicious people, parcels, and behaviors to Security
Ensures adherence to Fairmont's Code of Ethics
Qualifications
Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
Must be guest-oriented and colleague oriented, have a vibrant personality, and radiate enthusiasm to assist people
Proficient in the English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Must be flexible in terms of working hours.
Must be computer literate and analytical
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