Miravia-Seller Engagament-Communication Manager

Basic Information


Department: Alibaba Group


Degree: Bachelor


Work Experience: 3 years




Job Description

This is a highly cross-functional role that will translate the needs of commercial, logistics, promotions, etc., into efficient seller communication solutions. He/she will work together with the engineering team, a designer, and a product development expert, focusing on providing efficient and easy communication tools to sellers on our platforms to achieve desired business outcomes. This PM needs to track the dashboard of seller communication tools, surface data insights, and optimize the way of communication to sellers.
Key Responsibilities (but not limited to):

Define communication plans based on overall seller engagement strategy to reach the desired seller communication result (opening rate, satisfaction rate, engagement result, etc.)
Monitor, track, report seller communication progress, and optimize communication process
Partner with PD & engineering team to develop new features of seller communication tools
Answer, sort, and optimize questions on community
Develop & grow community leaders among sellers
Optimize the community platform




Position Requirement


Bachelor Degree
Native Spanish speaker + fluent English
Very strong communication skills (especially written) for marketplace scenarios, not limited to understanding both business needs and seller needs; drafting engaging content in a simple but attractive way; a "people person" with a high-energy and client-oriented mindset
A fast learner who adapts him/herself into an innovative environment with uncertainty
Experience in copywriting and editing will be a plus
Experience in visual design is a plus




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