[Mih932] | Customer Service Administrator

Job DescriptionYou will deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. You will report to the Call Center Manager.Responsibilities:Manage the service book, service call traffic and planning the services we offer.Partner with factories and suppliers ensuring customer service excellence.Support the Finance department to ensure payment/credit terms are observed.Comply with financial regulations, policies, and controls.Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.Ensure accuracy and quality of all processes.Support any escalations with a one call resolution.Work with all departments within Home Solutions to provide a collaborative approach to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process).Maintain customer relationships across all of our customers and escalate concerns.
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