Who we are: Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them. Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We've got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington's Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. At Rover, our furry coworkers are just as important as our human ones—and we wouldn't have it any other way. Along with making the joys of pet parenthood more accessible, we're committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.Who we're looking for:In this role, you are the strategic leader for enabling - and accelerating - Rover's ability to scale our global customer operations - as well as meet and exceed our commitment to the safety of pets and people who use our marketplace. You will be responsible for leading the team that builds the product roadmap and strategy in this area, plus owns the delivery of these investments through to the end user (both internal and external) in partnership with key stakeholders across Trust & Safety, Customer Experience, Fraud and Marketplace.Setting Vision and Strategy: Experience working with senior stakeholders to understand key business drivers and define, sequence, and execute strategic product investments that effectively move key metrics.Data-driven Product Decisions: Deep expertise working with complex data to articulate key insights. Measure the impact of features, policies, and operational investments in moving key marketplace metrics as well as financial and operational metrics.Servant Leadership: Experience putting the right people in the right roles - hiring, developing, and driving outcomes through senior individual contributors.User centricity: Experience building great online experiences for users (including internal teams).Stakeholder collaboration: In this role, success will come from an in-depth partnership with our operational leaders to get to the right solution to meet our customer needs. Demonstrated experience effectively partnering with engineering, design, and analytics to drive results is also a must.Plus we are looking for these characteristics:Getting to the right answer for the business is more important than the short term answer. You lift your head up to see the big picture and use that to inform how you prioritize bets.You anticipate challenges before they arise and communicate consistently and clearly with stakeholders across many functions.You are highly effective at prioritizing, sequencing, and ensuring high quality execution from your team.You have been a part of global teams.You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away.Above all, you seek the truth. You know your market, customers, and competition better than anyone, and you excel at integrating this information into your strategies and making hard calls.You are passionate about our business. You will instinctively dig into every aspect of what it means to be a dog sitter and a dog owner on the Rover platform.Your Qualifications:8+ years of hands-on Product or Business Program management experience in the tech industry4+ years leading teams of product or technical product managersPassion for measuring and driving customer acquisition, engagement, retention, and operational improvements.Excellent organizational and analytical skills with strong technical abilitiesVery comfortable with SQL, Google Analytics, Tableau, Periscope, or other data visualization tools; additional experience with customer operations or CRM tools like Zendesk preferredProven ability to motivate teams to produce quality results within challenging timeframes and ongoing changeBS/MS/MBA in Business, Computer Science, Mathematics, Economics or a related technical field or equivalent practical experienceExperience bringing thoughtful and impactful product solutions to marketExperience leading teams through challenging prioritization decisions, creating clear and transparent frameworks that lead to well defined and impactful roadmapsExperience working with remote teams.
#J-18808-Ljbffr
