Groupon's mission is to become the daily habit in local commerce and fulfil our purpose of building strong communities through thriving small businesses by connecting people to a dynamic, global marketplace for local services, experiences and goods. In the process, we're positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon. Merchant Operations Representative takes care of GROUPON merchants (partners) service quality by providing them with professional, helpful information and assistance in solving merchants queries related to the partnership with GROUPON, acting in accordance with company's procedures and standards. You'll spend time on the following:Resolving issues submitted in all channels (written and voice) in accordance with the current procedures and according to the set time standards, in German and EnglishClose cooperation with other departments, in order to provide the best merchant and customer service experience in accordance with business standardsAct as a liaison with other departments (Sales, Customer Service, Content Operations, Finance, Risk) to address any cross departmental issues impacting the merchantParticipation in all trainings, refresh-trainings and meetings organized by QA and Trainers team, supervisors and/or managersHaving updated knowledge of post--launch deal issues and how to best resolve these issuesWe're excited about you if you have:Computer literacy (email handling, keyboarding & navigating through documents & settings), MS Office, Windows environment. C1 level of German and English Ability to identify both customers and merchants needsDetail orientedPositive and efficient tone in all communication with co-workers both within and outside of Merchant OperationsWork ethic (professionalism, integrity, and responsiveness)Ability to adapt to fast changing environment & processes, manage own time while reaching business targetsAbility to work in a loud, open space work environment and readiness for hybrid working modelAbility to work irregular hours or rotating shiftsOpenness to receive feedback and act on it independently.Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local ecommerce marketplace, click here . You can also find out more about us in the latest Groupon news as well as learning about our DEI approach . If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com .
#J-18808-Ljbffr
