Merchant Credit Specialist - Dutch & English Speaking This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
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Why Global Commercial Credit?
In Global Commercial Credit (GCC) we are very excited to present the following job opportunity.
This is a great time to join a fast-growing business unit, work with an enthusiastic group of colleagues and develop your career.
GCC has been a recently growing department within American Express, and here we are truly committed to the vision of providing the world's best credit and underwriting experience every day.
Through our teams, we deliver superior service around the world by recovering delinquent balances and limiting American Express's exposure to losses from corporations, their card members and from our Merchants.
Covering nearly 30 markets, our team services over a dozen languages.
Role Overview: This role as Merchant Credit Specialist, permanent position in the Merchant Credit team, will involve servicing the EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, Belgium & Multicurrency).
The team deals with merchant debit balance collections, insolvencies and write-off prevention.
This is a role in the collections function.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account.
Manage the collection of overdue payments.
Understand customers' financial arrangements and requirements.
Use negotiation and relationship management skills to provide win-win outcomes.
Strategic decision making to drive customer loyalty and growth for the business.
Outbound and Inbound calls with some back-office tasks.
Secure repayment of overdue funds and avoid potential losses/write-offs.
Work to the highest standards with a balanced delivery of both customer experience and shareholder value.
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