WHAT YOU'LL DO
Our Global Meetings & Events (M&E) team focuses on creating safe and inspiring environments that bring people together to enable deep connections, accelerate capability building, and create global impact. The group partners closely with senior leaders, functional and regional event teams, and individual meeting planners across the company to enhance overall event experience while creating efficiencies and scale, and lowering risk for all meeting formats (in-person, virtual, & hybrid).
Under the direction of the Meetings & Events Management Senior Director, the Meetings & Event Program Manager will provide operational expertise and day-of management for medium to large-scale programs, accommodating 400 to 3000+ attendees, across all meeting formats including in-person, virtual, and hybrid events, potentially including the bi-annual BCG Worldwide Officer Meeting (WWOM). The role involves building and growing relationships with internal stakeholders, acting as a thought partner in innovation, and driving operational excellence. The Meetings & Events Program Manager will collaborate across multiple functions within BCG to ensure compliance with financial, risk, and legal requirements, ensuring seamless execution and high-quality outcomes for each event.
The incumbent in this role will:
Lead and manage a team of internal and external BCG resources, effectively deploying and guiding them to produce high-value, cost-effective, high-visibility, regional and global events, encompassing all logistics, contract negotiations, vendor arrangements, budget and team management, and on-site support.
Select and manage partners, preferably from the M&E approved suppliers list, overseeing outsourced elements such as DMCs, production companies, and freelancers, and engaging relevant BCG functional experts, including Safety & Security, Travel, Design Studios, and Meeting & Events when additional expertise is needed.
Engage with senior leaders and steering committee members to ensure their goals and objectives are met while serving as the primary contact for internal clients' event needs, providing strategic thought partnership, operational expertise, and management experience for high-value, high-visibility events across all meeting formats (in-person, virtual, hybrid).
Approach problems in a structured way, proactively identifying solutions and understanding their impact, bringing innovation and creativity to service delivery, always keeping an eye on efficiencies needed within the team. Document learnings and improvements for future events.
Play a critical role in fostering a culture of collaboration, continuous learning, and analytical insight within the M&E team, leading by example and promote a customer-centric approach, combining hands-on delivery with effective team deployment.
YOU'RE GOOD AT
Technical and functional skills
Deep technical, functional, and role-specific expertise across meeting and event services, including but not limited to space planning, accommodations, food and beverage, production, and incentive programs
Clear focus on what matters most, excelling in project management
Creative problem-solving abilities, using critical thinking and analysis to resolve issues while maintaining a focus on the big picture
Strong interpersonal and relationship-building skills with both internal and external stakeholders and collaborate effectively across functions
Excellent communication skills, both verbal and written, and are an active listener and effective influencer at all organizational levels, including senior management
Work management and work environment
Customer-centric and service-oriented mindset, focusing on creating customer value, loyalty, and trust
Strong sense of accountability and resourcefulness in identifying and implementing continuous process improvements
Demonstrated ability to efficiently multitask, prioritizing and managing multiple projects with realistic yet ambitious deadlines
Firm belief in the value of transparency and open feedback, striving to unlock the potential of those around you
Demonstrated experience excelling in fast-paced environments, maintaining composure and pragmatism in stressful situations
Broad experience working comfortably independently, navigating ambiguity, and collaborating effectively with a virtual team in a rapidly changing, global environment
Established comfort using data-driven approaches to inform problem-solving
Strong proficiency working with a range of digital tools and apps, including Trello, Slack, Zoom, and Cvent
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Bachelor's Degree or equivalent in Business, Hospitality, Events, or a related field, and/or 6-8+ years of related experience in event management, preferably in a corporate environment
Proven experience in people management, with a high value placed on distributed global team management
Exceptional organizational skills with the ability to multi-task and manage competing priorities effectively in a fast-paced environment
Strong attention to detail, flexibility, and a commitment to being an active team player
Excellent time management skills, with a proven ability to meet deadlines
Highly responsive customer service orientation, with outstanding communication skills, both verbal and written
Flexibility, as this job may require significant global travel (approx. 60 days traveling during the year). Programs may require higher peak hours over long durations at times
YOU'LL WORK WITH
You will report to the Meetings & Events Management Senior Director and will work in close partnership with our full Meeting & Events team, as well as senior functional and regional leaders.
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