Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them.
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.
Job Description THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.
The role is home office based (full-time position), ideally located in Poland, Germany, Ireland, the UK, Italy, Portugal, or Spain, and the job holder must be legally eligible to work in the European Union or in the UK. ESSENTIAL DUTIES AND RESPONSIBILITIES: Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing. Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients. Disseminate drug information either verbally or by written correspondence. Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses. Coordinate processes necessary for responding to quality-related complaints. Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals. Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support. Medical Writing. On-call responsibilities on an as assigned basis. All other duties as assigned. EXPECTATIONS OF THE JOB: Customer Services: Maintain and improve customer services associated with the activity of the Medical Communications Call Centre. Place of Work: Home Office or European Hub Office. Hours: Able to work full time on a rolling 5 day week that will include weekend working. Shift rostering may include regular shifts during the day and night. Must be flexible with work scheduling as required by clients and management. Languages: Native level Czech and Fluency in English is a must. Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre. Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. Education: Life Sciences or healthcare degree or equivalent. Experience and/or Training: Strong clinical background and excellent verbal/written communication skills. Language: English C1 level is obligatory. In addition to mother tongue fluency in English, Czech is also required. Strong translation skills. PREFERRED QUALIFICATIONS: Education: Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare. Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing. Language skills: Fluent English along with Czech. Other European languages are highly desirable. Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Windows applications. Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding. Innovator: Transforms creative ideas into original solutions. Highly Principled: Professional of unquestionable integrity, credibility, and character. Additional Information Patient Minded: I act with the patient's best interest in mind.
Client Delight: I own every client experience and its impact on results.
Take Action: I am empowered and hold myself accountable.
Embrace Diversity: I create an environment of awareness and respect.
Grow Talent: I own my development and invest in the development of others.
Win Together: I connect with anyone, anywhere, anytime to achieve results.
Communication Matters: I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate: I am bold and creative in everything I do.
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