Abi is a global virtual care platform, providing patients with on-demand, omni-channel access to healthcare professionals in 40 countries around the world. Our mission is to make professional healthcare as easy to access as advice from a friend.By radically reducing barriers to professional healthcare access, we contribute to the United Nations Sustainable Development Goal 3 "to ensure healthy lives and promote well-being for all."The roleIn this role, you will provide valuable clinical support to our team, assisting with various tasks that require your medical expertise. In this role you will help the medical team to guarantee the quality of the healthcare service provided to our patients.You will:- Deeply understand our healthcare professionals, who are located in more than 38 countries.- Deeply understand how our services work and our various user interfaces.- Manage the relationships with HCPs that have a direct impact on the user experience.- Monitor the company's performance against SLAs.ObjectivesYour primary objectives will include:- Providing clinical expertise and guidance to the company in tasks requiring medical knowledge.- Collaborating with the team to enhance the quality and efficiency of our telemedicine services.- Deeply understand our services, user interfaces, and healthcare professionals located in over 35 countries.- Propose process improvements, suggest technological advancements, or streamline workflows to optimize efficiency and patients and professionals satisfaction.Tasks- Ensuring the smooth and efficient operation of telemedicine services by leveraging your clinical expertise.- Creating and maintaining accurate medical documentation.- Collaborating with healthcare professionals to ensure optimal patient outcomes and care coordination.- Assisting in the development and implementation of telemedicine protocols and workflows.- Supporting the company in various administrative tasks that require medical knowledge.- Assess the quality of service provided by analyzing data and metrics- Identify trends, patterns, and areas for improvement based on quality assessment findings.- Build, analyse and present reports- Participate in the launch of our services in new markets- Propose improvements of our internal processes at any stageRequirementsYou are available for 20hr/week internship with Abi in Barcelona or within the Spanish territoryAttributes- Interest in Healthcare and technology- Newly graduated from Medical school, or a Senior year Medical School student, looking to explore a career in Digital Health- Strong organizational and project management skills, attention to detail, and ability to prioritize and manage multiple tasks simultaneously.- Proficiency in utilizing technology tools and software to enhance networking, communication, training, and collaboration efforts.- Independently manage your own time.- Curious by nature and you apply that curiosity in your professional life- People value your integrity, and they trust you to be true to your word- Ability and exposure to understand the ever changing dynamics of the Tech startup space, and willingness to- Enjoy working in an international environmentSkills & Experience- Previous experience in a healthcare-focused role is essential. This may include but isn't limited to roles in practice medicine, telemedicine, medical recruitment, network management, sales and/or account management, medical affairs and medical scientific liaison, healthcare communications, health startups, clinical trials, pharmaceutical companies and more.- Excellent communication skills, both written and verbal, with the ability to effectively engage and influence healthcare professionals.- Proven ability to develop and maintain relationships with a diverse group of healthcare professionals.- Professional fluency in written and spoken English (additional languages as German or Mandarin are an advantage)- Competent user of spreadsheet, presentation, and word processing software (experience inBenefits- €19,000 plus:- Work equipment (laptop, screen and peripherals)- Flexibility to manage your own time- Co-working allowance whenever away from your home base- Quarterly on-site in Barcelona or Dublin with all travel expenses included- Private health insurance- Travel insurance, covering business and personal travel- Classpass fitness membership wherever it is available- Learning and development resources whenever necessary- A streaming service of your choice (Netflix, HBO, or Disney+ account)What else?- You will work in a dynamic, international environment with colleagues, clients and partners from around the world.- You will have the opportunity to develop your skills and your career quickly and to establish yourself in a fast-growing company with global ambitions.- You and your friends and family will have free access to the Abi medical micro-consultation service.- We encourage applications from those with traditionally marginalised gender, racial, caste, linguistic, ethnic, religious, class or sexual identities.We look forward to learning more about you!
