Wondering what's within Beckman Coulter Diagnostics?
Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.
Join a team where you can be heard, be supported, and always be yourself.
We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.
Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Field Technical Support for Beckman Coulter Diagnostics is responsible for providing frontline support by resolving customer problems and issues through technical expertise and troubleshooting.
You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion.
Apply critical thinking to resolve instrumentation performance issues, train our customers, and verify the operational performance and data quality of systems.
You'll be a key member to help drive customer satisfaction and retention.
This position is part of the Customer Care located in Barcelona, Catalunya, and will be remote.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the East Area and report to the Service Supervisor responsible for Field Service.
If you thrive in an amazing role and want to work to build a world-class service organization, this is the opportunity for you.
In this role, you will have the opportunity to:
Develop and build knowledge to understand the industry, the company, the products, tools, and the team.
This is supported with a clear Development Pathway program as part of our culture to develop and grow our teams.Be supported by a strong leadership team, involved in key projects to deliver successful installations for our customers that meet their requirements and those of our company.Complete troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment.The essential requirements of the job include:
Associate degree (preferably technical, biomedical, instrumentation, electrical engineering, or related) or validated equivalent experience.Ability to travel and provide support in the assigned geography, as well as periodic travel to other areas and overnight travel.Fluent in English, verbal and written (Use CEFR - Common European Framework of Reference for Languages).It would be a plus if you also possess previous experience in:
Demonstrated ability diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment.
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