At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform.
Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.
We strongly believe every colleague brings unique value to our whole.
We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation, and embrace a growth mindset to aim higher every day.If you're a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you!Join our team as the Marketing Operations Supervisor, where you will develop and implement scalable processes to maximize demand management effectiveness and support go-to-market (GTM) program execution.
You'll oversee the seamless operation of lead assignment process, database management, and marketing automation, while collaborating effectively with Demand Operations leadership, Integrated Marketing, and GTM field teams (marketing, sales, partners) to plan, deliver, and report on data quality and data acquisition initiatives.In this role, you will guide a team of Marketing Operations Specialists and lead the first-level user support related to data issues, updates, and enrichment as well as marketing automation requests, ensuring adherence to agreed SLAs.Key Responsibilities:Database Management:Contribute to development and implementation of a database strategy to ensure data quality, compliance, and optimization.Prioritize initiatives and maintain a roadmap for data management improvements and data acquisition in alignment with sales and marketing strategies.Assist with establishing measurement plans for data management.Communicate data management status, progress, and successes.Regularly review and clean the database to remove duplicates, correct inaccuracies, and standardize data formats.Oversee data synchronization tasks with D&B or other relevant sources.Ensure data compliance with regulations such as GDPR and CCPA.Perform data segmentation for email marketing and outbound campaigns.Lead Management:Oversee the management of the lead queue and ensure leads are allocated according to distribution rules.Support, monitor, and report on lead cycle execution to ensure optimal performance.1st Level User Support:Provide first-level user support for lead and database management issues.
Act as an admin and power user for marketing automation through creating landing pages, emails, forms in accordance with the corporate guidelines and scheduling, testing, and deploying email campaigns.Training & Documentation:Develop and deliver "how-to" sessions on lead management processes, data hygiene, marketing automation best practices, and system usage.Maintain and update documentation standards and templates for lead and database processes.Reporting & Analysis:Maintain and report on account and contact data records in Salesforce.Generate insights and recommendations from data analysis to support demand generation and progression.Project Management:Manage multiple projects simultaneously in a fast-paced environment.Support global demand operations with tasks essential for the successful completion of projects and programs.Team Supervision:Supervise a team of Marketing Operations Specialists.Requirements:Technical Proficiency:Expertise in Salesforce (experience as a Salesforce Admin is a plus).Proficiency with Marketo.Strong data evaluation skills with the ability to extract, interpret, and transform data into actionable insights and recommendations.Advanced proficiency in Microsoft Excel.Experience:Minimum 5 years of experience in Marketing, Revenue Operations, or CRM user support roles, with at least 2 years in a supervising or team lead role, preferably within disruptive technology sectors.Proven experience in driving data quality and data acquisition initiatives.Educational Background:Bachelor's degree required, ideally in computer science, marketing, or business.Skills:Attention to detail with a commitment to data accuracy.Strong analytical and problem-solving skills.Excellent communication skills, both written and verbal.Proven team management skills.Commitment to providing excellent support and service to end-users.Confident in training and supporting GTM teams on Salesforce, Marketo, and other systems-related processes.Ability to thrive in a cross-functional and matrixed environment.Adaptable with a "can-do" attitude; no task is too small.Other Requirements:Fluent in English.Technically adept and eager to improve processes continuously.Opportunities:This role offers the chance to lead a team and influence demand management processes and database strategy in a dynamic environment, enhancing your supervisory / team lead skills while contributing significantly to the success of our global demand operations.
Our commitment to Diversity and Inclusion:Join a company that believes in the added value of diversity, inclusion, and belonging.
We foster a working environment in which all people are respected and valued, for all aspects which make them unique.
We hire you for who you are, and we want you to bring your true self to work every day!
SummaryLocation: Madrid, SpainType: Full TimeExperience: Manager/Supervisor
