Berlin / Paris Area, France / London area / Madrid Area / Milan / Munich / Barcelona AreaMarketing & Partnership – MOPS / Full-time / On-siteContentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human.We power more human experiences through understanding, action, and trust. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world. In 2022, we raised $600M in Series F funding.In 2023, we were recognized as a certified Great Place to Work in 5 countries.In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!Location: We believe in fostering a flexible work environment that supports our team's diverse needs. For this position, we prefer a hybrid work arrangement based out of our offices in Paris, London, Barcelona, or Munich. However, we understand that flexibility is key, so we are also open to fully remote options in countries where Contentsquare has legal entities.About the role: As a Marketing Operations Manager at Contentsquare, you will play a vital role in the Global Marketing Operations team, reporting directly to the Senior Director of Marketing Operations. Your role will focus on supporting, managing and optimising our marketing automation ecosystems, specifically Marketo and Iterable, to enhance the entire customer lifecycle from lead acquisition to customer retention. You will provide technical support for these platforms and ensure seamless integration with other marketing technologies, contributing to overall marketing efficiency.In your day to day you will:Support the Entire Customer Lifecycle: Provide technical support for marketing automation platforms (Marketo and Iterable) to facilitate marketing efforts across the entire customer journey—from lead generation and nurturing to conversion and customer retention.Collaborate with the Customer Marketing team: Ensure smooth platform functionality and integration with other systems.Technical Support and Platform Management: Maintain and troubleshoot Marketo and Iterable platforms, ensuring they are effectively supporting marketing operations.Optimize Marketing Technology Stack: Oversee the integration of Marketo, Iterable, Salesforce, and other marketing technologies.Data Management and Compliance: Ensure data integrity and governance across all marketing platforms, maintaining accuracy, completeness, and compliance with global regulations.Cross-Functional Collaboration: Collaborate with cross-functional teams to execute technical and operational strategies that support the entire customer lifecycle.Support Experimentation and Analysis: Assist the Customer Marketing team with technical support for A/B tests and data analysis.Continuous Improvement and Best Practices: Proactively identify opportunities to enhance marketing processes and operational efficiencies within the marketing technology stack.What you'll need to succeed:Expertise in Marketing Automation: Deep expertise in Marketo and Iterable with a strong focus on advanced functionalities.Technical Proficiency: Proficiency in CRM systems like Salesforce, including experience with custom integrations.Data Analysis Skills: Experience in data analysis using tools such as SQL, Tableau, and Google Analytics.Project Management Experience: Ability to manage multiple projects simultaneously.Knowledge of Data Privacy Regulations: In-depth knowledge of data privacy regulations such as GDPR, CAN-SPAM, and CCPA.Problem-Solving and Troubleshooting: Strong analytical and problem-solving skills.Effective Communication and Collaboration: Excellent communication and collaboration skills.What makes you stand out:B2B Marketing Experience: Experience in business-to-business (B2B) marketing within a SaaS or technology-driven environment.Certifications: Iterable or Marketo Certified Expert, or similar certification.Familiarity with Marketing Tools: Familiarity with additional marketing tools and platforms.Global Experience: Experience working in a global, multi-cultural environment.Why you should join Contentsquare: We're humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done. We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.
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