Who we are:
Want to make an impact? Join our pack and come work (and play!) with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We've got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington's Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn't have it any other way. Along with making the joys of pet parenthood more accessible, we're committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
About the team:
We are a highly productive global team consisting of customer journey advocates, lifecycle strategists, and operational programmers. Our primary objective is to connect pet parents with pet sitters and dog walkers. Beyond that, we develop strategic customer centric go-to-market plans to engage and retain our pet parents and sitters.
The Lifecycle Marketing team is responsible for enhancing the customer messaging experience across email, mobile, and web, contributing to the overall end-to-end customer journey and experience.
Who we're looking for:
Rover is seeking a Lifecycle Specialist to work with the team on our Care Provider Comms strategy, helping execute how we need to message this audience across each lifecycle stage (Acquisition, Engagement, Retention), while supporting our Lifecycle engagement goals for our Core and New Business Lines. They will work closely with the entire Lifecycle Marketing strategy team & stakeholders to define project scope and plans, and guide teams to deliver quality and on time through effective communications, risk management, and day-to-day oversight of projects.
As part of the role, you aren't intimidated by juggling multiple projects and have sharp attention to detail; nothing slips through the cracks on your watch. You are an adept problem solver and cross-functional communicator. You enjoy working with high-energy, goal-oriented individuals and are constantly seeking opportunities to learn and hone your marketing skills.
This role will report to the Manager I, Lifecycle Strategy.
Responsibilities:
Execute Care Provider Lifecycle Journey campaigns
Execute the right Care Provider Communication Product GTM strategy
Be the expert on the Care Provider audience and proactively work with analytics, operations, and consumer research on information and data points
Work with the Lifecycle Care Provider lead on prioritizing the right projects and GTM campaigns
Make recommendations to product, marketing, and operations on the best way we need to think about the Care Provider customer experience
Monitor lifecycle channel reporting and provide updates on campaign performance
Work with Manager to create customer journey maps and collaborate with the UX team on cohesive Care Provider experiences
Be the liaison of Marketing product GTM plans with product and marketing stakeholders
Work with Lifecycle Operations and Programming to ensure all owner-related campaigns go out on time
Keep up to date on the industry with new features, technology, and AI
Work with Manager to create and manage OKRs each quarter
Required Skills:
2+ years of Lifecycle and/or CRM experience
Experience in email/push/web campaign management
Track record of executing campaigns accurately and on time
Experience using a large ESP (Iterable preferred).
Customer focused with the ability to help create customer journey maps.
Ability to work with manager to organize and prioritize concurrent projects, find innovative ways to resolve problems, and move projects forward.
Strategic competence and partnership skills are a must.
Experience tracking and analyzing marketing campaigns.
Effective communication skills across the organization.
Excellent at building and maintaining strong relationships.
Strong attention to detail.
Self-starter that thrives in a fast-paced environment.
Keeping up to date on current lifecycle marketing trends and standard processes.
College degree or equivalent experience.
Your Bonus Skills:
Social, Paid, and Digital Marketing Experience
Benefits of Working at Rover:
Competitive compensation
Long-term incentive plan with a company performance-based cash payout
Permanent contract
Pension Plan
Meal tickets through Cobee
Generous PTO Allowance
Private health insurance
Discounted Gym Membership
Bring your dog to work (and unlimited puppy time)
Monetary help for adopting a dog plus yearly credit to use on our platform
Flexible work hours, with some required in-office times but overall flexibility in managing workload
Grab snacks and fresh fruit in our kitchen to keep yourself going
Regular team activities, including happy hours, game nights, and more
Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We're driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.
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