Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.Across its platforms, We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.In this Role, youll get toResolve escalated customer concerns and complaints by creating positive experience through Trust Pilot and local social mediaUtilise strong communication skills to connect with customers, organisation or authorities and negotiate when necessary via social mediaConsistently follow-up with customers until their concerns are fully resolvedDeep dive cases involving product or service defect and identify potential brand riskCooperate with a broad group of internal stakeholders globally to improve Assist with any ad hoc projects.What you'll Need to Succeed(insert Requirements)Fluent in both English & MalayPrevious experience in complaints handling/ escalation role, OTA experience preferredStrong product knowledge, excellent communication and interpersonal problem resolution skillsGood knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skillsSound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomesA sense of urgency and situational management with self-empowermentAble to work under tight deadlines and pressure, both independently and with othersWhy We offer a stage to unleash your full potential and drive global impact.As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.Everyone is on a trip, whether it's a career trip or a life trip.At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functionsInternal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impactWe provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.We encourage flexible work arrangementHave fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can Flourish!Find out more job opportunities at Have a good trip, and see you soon!
