Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
Role Purpose:The Manager, SAP Sales Operations is responsible for leading a global functional team of S/4Hana business application to support locations day to day and deliver functional solutions in projects in the area of Sales.
Responsibilities:Lead, monitor and prioritize the work of the SAP Sales and Logistics department.Setup & maintain organization structure for optimized work division and service delivery.Manage issue resolution on incidents for the live units in Hana.Prioritize and deliver SAP global template or location-specific business process enhancements in Hana.Ensure stable business process continuation and improvements.Proactive initiation and implementation of system improvement proposals, standardization, and automation.Set and measure individual goals for team members and provide feedback on performance levels.Drive improvements within the operational service structure to achieve better customer satisfaction.Organize team meetings and ensure proper assignment of tasks.Conduct people performance management processes.Ensure backups of key/critical service areas exist.Service and change requests management.Ensure that tickets assigned to the team are followed up, tracked, and delivered according to the SLA.Review future project and operations support needs and develop resource base accordingly.Take over projects to business as usual and provide SAP service delivery services according to the standard processes and SLAs. Requirements:Bachelor's or master's degree in IT, business, or similar fields.5-10 years of experience in a comparable role within SAP (ECC6 / S4 Hana).Strong hands-on experience in SAP Sales and Logistics.Previous experience in people management is an advantage.Great communication skills, taking initiative and responsibility when working with international teams.Proficiency in English is a must. What We Offer You:Working at the world's only fully integrated aluminum and leading renewable energy company.Diverse, global teams.Flexible work environment including home office options.We provide you the freedom to be creative and to learn from experts.Career growth opportunities, with potential for new certifications.Attractive benefit package. Applications from severely disabled and equally disabled people will be considered with equal suitability.
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