Basic Information Country: Spain
State: Madrid
City: Madrid
Date Published: 23-Sep-2024
Job ID: 43213
Travel: You may occasionally be required to travel for business.
Description and Requirements CareerArc Code: CA-NB
Hybrid: #LI-Hybrid
"At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
Join us as a Manager Order Services. BMC's dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC's vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC's employees and customers. If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, and gives you an environment where you would feel happy to come to work, then BMC is the place to be.
The highly successful Order Services team seeks a skilled Manager Order Services to work closely with our Order Management and sales organization in validating and booking SaaS, license & support deals for the EMEA region. You'll serve as a Manager of a team of Sales Order Services Specialists based in Madrid and you will serve as point of contact for field sales, operating independently and providing support to other team members when needed.
This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients.
As a Manager Order Services, you'll be responsible for: Ensure appropriate staffing and skill set of the SOSs reporting into him/her (regional team). Regularly assess service ratios, workload and capabilities of regional OS staff. Take corrective actions where required. Set and document half-yearly objectives and assess every six months with GICP eligible direct reports. Annual assessment of direct reports. Ensure Business Continuity and maintain respective BC Plan. Manage, motivate and regularly assess the regional team. Take appropriate corrective actions, if required. Actively communicate with regional team. Maintain an open atmosphere; listen to new ideas, provide guidance and resolve/escalate issues raised. Delegate tasks, set deadlines and track execution. Ensure that the services provided by the regional team complies with BMC Policies and Procedures. Know relevant BMC Policies and Procedures and ensure communication/documentation and adherence by the regional team. Provide updates/trainings in case of changes. Resolve/Clarify escalates issues raised by the regional team. Ensure order booking deadlines are met by the regional team and regional objectives are achieved. Monitor the order booking workload and adjust/balance order volumes evenly across the regional team. Pro-actively engage in Sales Forecast Reporting (Chase list) to anticipate workload volumes. Establish and maintain a good working relationship with Sales, Consulting Services, Legal, Best Practices, RevRec and Finance staff within the region and globally. Meet with stakeholders of various departments to prioritize/help coordinate issue resolution. Provide support and assist in the resolution & clarification of escalated issues within the scope of his/her responsibilities. Attend pending–issue telcos to report on unresolved issues and ensure resolution. Represent his regional team vis-à-vis other departments on escalated issues and coordinate resolution. To be a successful Manager Order Services, you'll need to: Must have 3+ years of management experience, managing an international diverse team. Must possess strong attention to detail, accuracy and completeness with regards to all processes. Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license sale. Must have the ability to work remotely and use escalation processes. Clear and grammatically correct verbal and written communication skills are required. Ideally knowledge and experience of Order Services back-office applications, with good understanding of administrative processes. Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements is highly desirable. Working knowledge of Oracle, SFDC, ZUORA and financial operations processes and regulations. Working knowledge of Office suite Application. Intermediate-level experience with MicroStrategy is a plus. Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus. Strong communication skills, both written and verbal. Ability to adapt informative style to an audience, capable of explaining difficult information clearly, establishes consensus and attains agreement. Create an informal network within team and other BMC departments. Our commitment to you! BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, you're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
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