.All of our positions are fully remote. You do not have to relocate to join us!What this job can offer you: This is an exciting time to join Remote and make a personal difference in the global employment space as Manager of CRM, Systems and Tools within our Revenue Operations team.The successful candidate will be responsible for overseeing our Salesforce CRM system, ensuring its optimal use to drive sales initiatives.This role involves managing a team of CRM specialists and collaborating with various departments to align our CRM strategy with business goals in a fast-paced environment.What you bring:Proven experience managing Salesforce CRM PlatformStrong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.)Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is nice to have.Excellent project management skills with the ability to handle multiple projects simultaneously.Proven experience in a leadership role, managing a team of CRM professionals.Solid business understanding with an ability to translate business needs into a set of workable, specific requirements.Proven ability to work in a fast-paced, global environment with multiple priorities that requires strong project management and decision-making capabilities.Hands-on approach required.Strong personal accountability and personal alignment to Remote's values.Key Responsibilities:CRM Management:Oversee the administration, configuration and optimisation of the Salesforce platform.Develop and implement CRM policies, procedures, and best practices to support GTM goals.Establish, design and enforce Salesforce governance policies and best practices to promote sustainable and scalable solutions.Ensure adherence to best practices for Salesforce development, including code reviews and version control.Maintain documentation related to Salesforce configuration, processes, and changes.Team Leadership:Lead, mentor, and develop a team of CRM administrators and developers, fostering a collaborative and high-performance work environment.Foster an agile, structured and collaborative working environment, promoting continuous improvement and innovation.Assess team capacity and allocate resources effectively to ensure balanced workloads and timely completion of tasks.Prioritise and assign projects and tasks based on business needs, team members' strengths, and development areas.Monitor progress and adjust assignments as necessary to manage peak periods and ensure project deadlines are met.Integration and Process Improvement:Translate business requirements into scalable technical solutions.Identify and implement process improvements to enhance CRM functionality and user experience.Engage in iterative processes to understand user needs, define problems, ideate solutions, prototype, and test enhancements
