MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure.Atlas allows customers to build anywhere on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it's no wonder that leading organizations like Samsung and Toyota trust MongoDB to build next-generation, AI-powered applications.MongoDB Professional Services exists to support the development of our customers' vision, accelerate customers' time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.Position: Manager, Project ManagementAs a Manager, Project Management, you will help us take our business to the next level of scale and excellence in delivery and governance. You will have an abundant opportunity to meaningfully impact the growth of our business by developing and growing a high-performance team of project associates responsible for delivery management.QualificationsWe're looking for a services delivery leader possessing a growth mindset and excellent communication skills.10+ years of relevant professional experience in project and/or delivery management; university degree preferredSuccessful track record leading, managing and growing the teamExtensive experience in collaborating with business owners to determine needs for addressing their growth and potentialDemonstrated ability to manage delivery escalations, focused on increasing customer and internal stakeholder satisfactionConsiderable experience with relationship building with internal and external stakeholdersExcellent analytical skills with an appreciation for rigor and objectivityFamiliarity with enterprise-scale customers, project management methodologies and deployment/operational considerationsAt ease operating in a dynamic, fast growing team, able to be self-sufficient with a can-do attitude and ready to make yourself accountablePosition ExpectationsAs a team leader within the MongoDB Professional Services organization, you will:Be responsible for successful execution of the territory project portfolio with the focus on customer success and MongoDB growthBe responsible for continuous professional development of a geographically distributed project delivery team, building ever-improving professional services professionalsSet up individual, sustainable development plans based on the skills assessmentCollaborate with other functions across the company, contribute to global Professional Services business strategies, development and executionMaintain excellent CSATBe willing to "roll-up sleeves" and contribute to execution and improvements across the business as neededAggressively maintain a robust recruiting pipeline, attracting the highest quality talent in the industry to support excellence and rapid growthMeasures of SuccessGrowing and maintaining required delivery capacity and utilization for delivery teamsGrowing and maintaining required revenue targets for your delivery business ownersOn-target hiring & on-time ramping of top quality talent for your regionContinuously cultivate the breadth and depth of our MongoDB valuesContribute to the growth and evolution of the capability of MongoDB Professional ServicesResponsible for accelerating consumption of the project backlogContinuously reviewing existing processes, identifying inefficiencies, and making required improvementsCSAT
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