As a Manager Product Service Data, you are responsible for managing and optimizing the service parts lifecycle and underlying logic, resulting in customer-centric, sustainable, and cost-effective service processes.
Your tasks Create and set up service parts in the ERP system, collaborating with service process managers to ensure accurate information entry.
Coordinate the release of parts with service process managers and other departments to ensure timely and efficient releases.
Liaise with master data teams to ensure on-time delivery of service parts for product validation and launch, minimizing potential delays.
Develop and implement processes for the 'End of Service' phase, including forecasting remaining service volumes and managing inventory changes.
Provide guidance on replacement strategies after product changes or post-launch engineering projects, aligning with service forecasts.
Continuously enhance service parts management practices, including lot sizes and packaging, and confirm local change requests; aim for process harmonization and standardization across R&D sites.
Keep all relevant documentation current and accessible to support transparency and efficiency in service parts management.
Develop and refine models to forecast service volumes, incorporating internal and external drivers, and collaborate with cross-functional teams.
Your profile Bachelor's degree or equivalent in a technical field, demonstrating a strong foundation in engineering or a related discipline.
Strong technical understanding and ability to quickly grasp complex concepts related to service parts management.
Interest in working with ERP systems like SAP, with a willingness to learn and adapt to new tools and technologies.
Excellent communication skills, both written and oral, with the ability to convey complex topics to diverse audiences.
Proven collaboration skills, capable of working effectively with teams across different departments and geographical locations.
Strong interest in data analysis and the ability to derive actionable insights from data to drive process improvements.
Detail-oriented and committed, with a proactive approach to managing tasks and responsibilities.
Willingness to continuously learn and adapt to new challenges, demonstrating flexibility and resilience in a dynamic work environment.
Demonstrated ability to work under pressure, manage multiple priorities, and meet deadlines.
Strong influencing skills, with the ability to impact decision-making processes across all levels of the organization and motivate others to achieve goals.
Our offer We can offer you a new challenge, with interesting tasks and much more including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, an excellent range of foods, sports and cultural facilities, attractive employment conditions, and flexible working time models in various roles.
Employment level 80-100%.
Pascal Spycher, Talent Acquisition Manager, is looking forward to receiving your complete application (cover letter, CV, references and certificates) via our online job application platform.
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