At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you.The Service Representative Manager is responsible for managing the human and capital resources necessary to ensure that the needs or specifications agreed with customers are met, ensuring the efficiency of the process from order entry to delivery of the product to the customer. As well as ensuring that communication with customers is timely, clear, and aligned to the business strategy.What you will do:Developing and implementing focused plans and strategies to improve customer satisfaction.Ensures that the team maintains the efficiency levels and resources necessary to manage its activities.Responsible for the international trade process, ensuring compliance with regulations.Interact with Account Managers, laboratory, and warehouse teams to resolve discrepancies/missing information.What you will bring:Bachelor's degree in administration or related areas.Minimum 5 years of experience in similar positions, in customer service processes.Experience in negotiation with global customers.Advanced - Intermediate level English.What You'll Get:Opportunity to collaborate with your colleagues, onsite 5-days per week.An excellent salary, benefit offering, and development opportunities.A thorough and effective training experience during onboarding and beyond.About Sensient: Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.About Sensient Colors: Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetics, and pharmaceuticals.Equal Opportunity Employer#J-18808-Ljbffr