.Let's face it: out-of-pocket expenses suck.
And manual expense spreadsheets are old-school.
No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel.
At Pleo, we're on a mission to change this.
We're here to make spend management surprisingly effective and empowering – for finance teams and employees.Pleo is looking for a hands-on Manager of Customer Onboarding team to join our amazing Solutions and Services team.Welcome to the role of Manager of Customer Onboarding team!As the Country Manager of Solutions and Services for Southern Europe (Spain, France, Italy, and Portugal), you will manage a team of Onboarding Managers that on a day-to-day basis coach and onboard our customers typically in the SMB and Mid-Market segments.
We are looking for a customer-centric and experienced leader that will have an impact on our growth by leading, coaching, and developing our OMs.
This position reports into the Global Head of Solutions and Services.You will need to have the ability to develop excellent working relationships with other teams internally.
Specifically, strong partnerships with our Sales teams, the rest of the S&S Customer Success and CS Operations, Customer Education, Marketing, and Product teams will be key to this role.
You'll be a constant advocate for our customers, looking out for them every step of the way.About the teamOMs (Onboarding Managers) are responsible for healthy onboarding of our products and services and position Pleo to meet the current and future business requirements of our customers.
OMs play a critical role in proposing and implementing the right solutions for our customers, managing customer escalations, proactively communicating upcoming product changes and enhancements, and setting them up for success.We're growing, and fast!
This means that our OMs and company are responsible for the success of thousands of customers.
You must feel comfortable and have the skill sets necessary to effectively organise your team in a way that supports this and provides the best customer experience possible.
You'll be held accountable for constantly looking for ways to ensure that our customers get the information they need at the right point in time.Are you ready to drop your beans on toast and come to help us!
?The keys to success in this role will be your ability to combine your passion and experience for leading and coaching people, with strong guidance in all customer experience-related activities with a customer-obsessed mindset!We could ramble on and on, but that's really it!
If you're an experienced people leader and bring an unparalleled level of passion and experience to Customer Experience, then we might be on to something big here