Manager, Content Management, Selling Partner - [Myt-632]

3 years experience managing a technical writing or documentation team.5 years experience working in editorial teams.Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.Skilled at managing people: hiring, team building, conflict resolution, and performance management.Within Amazon, the Selling Partner Services SOP Editorial teams create and maintain high-quality, user-centered content consumed by Support Associates and Risk Investigators.
We go beyond delivering content by developing and maintaining content products that are sincere, concise, and useful for our customers.This team is looking for a strong people manager with experience in content management, content strategy, and new ways to deliver content to global users to improve the customer experience.Key Job ResponsibilitiesLead and manage a team of technical writers and program managers.Resource planning and allocation.Setting and delivering on goals.Collaborates with global stakeholders on content-related programs.Experience in a multi-language, e-commerce publishing environment, including globalization for translation, terminology databases and management and other world-ready approaches.Strong proofreading skills and experience creating and maintaining style guides.Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.Experience in management of instructional content strategies including content reduction, content tagging and metadata strategies.Experience creating and refining content products to meet customer needs; acquiring customer feedback to drive innovation.Experience with HTML, XML, DITA, and content management systems (CMS).Excellent oral and written communicator, comfortable with frequent cross-functional and senior management contact and able to influence without authority to deliver results.
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