Manager, Consumer Experience & Service ManagementAbout Us AliExpress is part of Alibaba International Digital Commerce Group.
Launched in 2010, AliExpress is an international marketplace enabling global consumers to buy directly from manufacturers and distributors in China and around the world.
It is available in 18 languages, including English, Portuguese, Spanish, and French.
Why Join Us AliExpress elevates shopping with quality products and superior service, streamlining global commerce for SMEs.
Imagine a career where your growth is limitless, collaborating on transformative projects with global impact.
What We Look For At AliExpress, we seek passionate, dedicated individuals who thrive in collaborative and innovative environments.
Ideal candidates are enthusiastic team players committed to learning and contributing.
We value both strategic thinking and proactive execution.
Join us, and let's explore limitless possibilities together.
Job Descriptions You will be part of the Customer Service & Experience team located in Madrid for AliExpress Europe.
Your focus will be to understand the customer experience from beginning to end with AliExpress Europe and find opportunities to work with various departments/organizations to ensure that the customer experience is seamless and improved every day.
VOC analysis to identify opportunities and propose solutions.Work cross-departmentally with various teams to ensure that a seamless customer experience is provided.Create and lead initiatives that impact the customer's journey.Qualifications Minimum 3 to 5 years' experience in customer service or customer experience management environment.Bachelor's degree or equivalent related experience (customer service, e-commerce, online platform).(Mandatory) Native in French, business-level verbal and written communication skills in Mandarin and English will be a plus.(Mandatory) Ability to effectively work through a highly matrix organization and work cross-departments.(Mandatory) Exceptional organization and time management skills.(Mandatory) Experience in leading customer service enhancement or customer experience improvement projects from planning until execution.(Nice to have) Take initiative, ownership, and be a self-starter.(Nice to have) Analytical skills, to compile and read through big data, and report to internal or external teams.AliExpress is an equal-opportunity employer.
We firmly believe in and practice non-discrimination and inclusion.
We welcome and respect individuals from different backgrounds, cultures, communities, and perspectives.
Our diverse workforce is a testament to our commitment to equality, ensuring that everyone has an equal opportunity to succeed and contribute.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionCustomer Service
IndustriesRetail
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