Job DescriptionWe at Athena empower exceptional talent with boundless opportunities to achieve more.
We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey.
The result is 10x more leverage, more time, and a greater impact on our clients' work and lives.With a waitlist growing by the day, Athena has already showcased compelling demand.
As part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.Role OverviewAs the Manager, Community Learning at Athena, you serve as the primary contact for all community needs, addressing member needs and aligning community initiatives with overall business objectives.
Your role involves moderating discussions, upholding community guidelines, and leading the organization of regular peer-to-peer learning activities to foster a thriving and engaged community.Duties & ResponsibilitiesCommunity Leadership:Serve as the primary point of contact for community inquiries, feedback, and requests for support to ensure a positive and inclusive environment.Develop and maintain comprehensive community guidelines and moderation rules to uphold standards.Lead the planning, organization, and execution of in-person community events and activities.Community Analytics:Monitor community health and engagement metrics, such as member activity, sentiment, and retention.Analyze data and trends to identify opportunities for improvement and inform community strategy to drive continued enhancement.Provide regular reports and insights to the leadership team to support strategic decision-making.Team Management:Supervise and support a team of Specialists and Analysts, providing guidance, mentorship, and performance feedback to foster their professional growth.Strategic Alignment:Collaborate with the Director and Vice President to align peer learning initiatives with overall business objectives and broader company goals.Key StakeholdersCommunity Learning & Knowledge Management TeamOperations TeamMarketing TeamExecutive PartnersSkills and CompetenciesCommunication Skills:Excellent communication, presentation, and interpersonal skills for building rapport, credibility, and deeply understanding employee needs.Analytical Skills:Proficiency in analyzing data, identifying trends, and translating insights into actionable strategies to improve community engagement.Community Support:Provide excellent service to address employee questions and needs, ensuring timely response.People Management:Manage and mentor a team of analysts and specialists, driving performance and professional growth.Problem-Solving:Adept at quickly and effectively addressing and resolving moderation issues.Relevant Experience Required5+ years of experience in communications, community management, or a related field.Experience working with a global team and in a hybrid environment.Educational and Certification RequirementsBachelor's Degree in Business, Marketing, Communications, Data Analytics, or a related field.#J-18808-Ljbffr