.Are you ready to work in a dynamic property management environment with a focus on enhancing customer experiences? Do you excel at providing exceptional service to tenants and homeowners and have a passion for continuously improving customer processes and practices? Del Condominium Rentals (DCRI), part of the Tridel Group of Companies, is the leading GTA-based property management company providing services and expertise to owners/investors of condominium residences as well as their tenants. At DCRI, we offer peace of mind to homeowners through our reliable rental management solutions including leasing, tenant services, accounting, and maintenance & repair.We pride ourselves on quick problem resolution and maximizing homeowner revenues. Reporting to the Director of Property Management Services, the Manager, Client Services is responsible for setting and enhancing customer experience standards for both tenants and homeowners, ensuring homeowner satisfaction, loyalty, and retention levels. This role manages our front-line customer service team, oversees the escalation and resolution of customer concerns, and works to keep DelRentals at the forefront of our industry in terms of customer service delivery.This is the right role for you if you have:A minimum of 8 years of progressive experience in a client services management role, ideally in the real estate or property management industry working with tenants and/or homeowners; Post-secondary degree or certification in a relevant discipline such as Business Administration or Business Management, or equivalent experience; Strong knowledge ofregulatory requirements and rules related to the Landlord and Tenant Board, including the Residential Tenancies Act, 2006; Experience successfully overseeing and implementing customer experience improvement and retention plans & strategies to ensure customer loyalty; Proven track recordof leadership and development of people and teams; Proven ability to develop procedures and policies to ensure the effectiveness of a customer call centre, ensuring high service level standards and reduced response times; Exceptional data analytics and reporting capabilities as well as the ability to identify opportunities to strengthen performance based on the data; Strong communication and conflict resolution skills as well as the ability to work in a fast-paced dynamic environment with multiple stakeholders; Orientation towardsteamwork and collaboration; A strong work ethic, ability to problem solve, and high attention to quality.We are looking for an extremely talented client services professional with a strong desire for results and a customer service focused background, who can lead a successful high-performing team in a dynamic, growing environment. If you are ready for a new challenge and a place where you can grow your career, have a direct impact on the business, and work with an awesome team, then we want to hear from you