.Job Description: Customer Lifecycle Manager (Dutch-Speaking)Location: Málaga, SpainPosition: On-siteWorking Hours: Monday to Thursday, 9:00 AM - 5:30 PM, Friday, 9:00 AM - 4:30 PM (39 hours/week)Salary: Competitive Salary + Career Growth OpportunitiesLanguage Requirements: Dutch (C2) + English (B2)About the Role:We are seeking a dedicated and highly motivated Customer Lifecycle Manager to join our team in Málaga, Spain.
This is an on-site position where you will play a crucial role in managing the full customer lifecycle—from acquisition to retention—ensuring a seamless and exceptional experience for Dutch-speaking clients.
As a key member of our customer success team, you will engage with customers throughout their journey with our company, ensuring their needs are met, and delivering personalized support to foster long-term relationships.If you are fluent in Dutch (C2) and have a good understanding of English (B2), this is an exciting opportunity to contribute to the growth and success of our customer base while developing your career in customer management.
Previous experience in a customer success, account management, or lifecycle management role is beneficial, but we also welcome candidates with strong organizational and communication skills eager to take on this responsibility.Key Responsibilities:Manage the customer lifecycle for Dutch-speaking clients, from onboarding and engagement to retention and upselling opportunities.Build strong, long-term relationships with customers by understanding their needs and delivering personalized solutions.Develop and implement customer success strategies that ensure clients receive maximum value from our products and services.Proactively engage with customers to provide ongoing support, resolve any issues, and ensure satisfaction throughout their journey.Analyze customer data to identify trends, risks, and opportunities for improvement in the customer experience.Collaborate with sales, marketing, and support teams to provide seamless and effective customer interactions.Monitor and evaluate customer feedback to identify opportunities for process improvements and product enhancements.Assist in the development of customer success metrics and track progress toward meeting retention and growth goals.Handle escalations when necessary, ensuring timely resolutions and high levels of customer satisfaction.Maintain accurate records of customer interactions, feedback, and service issues in the CRM system.Report on customer lifecycle activities and KPIs to senior management, providing insights and recommendations for improving the customer experience.Profile Requirements:Fluency in Dutch (C2) (both written and spoken) is essential.Proficiency in English (B2) is required to collaborate with international teams and communicate effectively.Proven experience in customer success, account management, or a similar customer-facing role is an advantage but not a requirement