Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That's what you'll own.
THE OPPORTUNITY: Complete a variety of tasks related to maintenance of guest spaces and rooms, including troubleshooting, light repairs, up to and including major repairs or replacements of electrical, HVAC, plumbing, structural, or other building assets. Complete periodic maintenance of electrical, HVAC, plumbing and other building or room equipment. Perform handyman repairs to a high level finish in guest rooms and guest spaces, including furniture, doors, windows, patch and paint, and other hardware. Ensure adherence to all relevant federal and local guidelines for safety and productivity including OSHA, ADA and other required regulations. Maintain a clean and organized work area while completing tasks related to maintenance, repair or installation. Coordinate, meet and support our 3rd party contractors including painters, installers, furniture builders, housekeepers, and other specialized trades. Conduct thorough apartment walkthroughs and maintenance checks. Organize and document project information and updates. Instruct and supervise contractors as they paint, build furniture, hang art, photograph and clean. Travel to various buildings/cities as required. Be willing and able to perform duties related to all aspects of Hospitality Operations at Sonder, including assisting in resolving guest issues and supporting property onboarding based on market/team needs. WHO WE LOOK FOR: Previous experience working in maintenance, as a Maintenance Technician II or equivalent. High school diploma or equivalent. Certification in a skilled trade, such as HVAC, electrical or carpentry (e.g., NFPA 70E, EPA, OSHA 30, general Contractor license). Excellent understanding of mechanical, electrical, plumbing, and HVAC systems. A perfectionist that obsesses over all the details. Ability to take the initiative and problem solve independently. Professional demeanor and strong ability to establish positive relationships with others. Motivated to adopt new and emerging technologies. Knowledgeable with Google Suite. Ability to lift/carry items and stand/walk for extended periods of time. A background in construction, hospitality, or operations is a plus. Must have a flexible schedule and be open to working some weekends as business requires. Support the Hospitality/Building Manager regarding safety & security of the building along with Fire, Life Safety concerns. This role requires regular access to a reliable smartphone, reliable transportation, and willingness to travel between properties on a daily basis. Benefits We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
Competitive compensation. Generous stock plan. Medical, dental and vision insurance (where applicable). Flexible vacation. Wellness and volunteering days. Annual free credits and discounts to stay in Sonders. Workplace flexibility (for remote-specified positions only). Equal Opportunity We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ******.
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